Track: Global Business Management Education

Abstract

A non-natural calamity struck Indonesia during the start of 2020, namely in March, with the covid-19 epidemic. So that the government can take different measures to reduce and overcome the plague's tragedies. Implementing Disaster Mitigation in Non-Natural Sectors is one phase. As a result, the use of OCB in health organizations can help to reduce public fear of the Covid-19 pandemic through the disaster mitigation concept. The aim is to analyze the OCB abilities applied by the team in providing services during a pandemic. Besides, how effective is the organization when implementing OCB. This article applied qualitative design and data collection techniques with research studies, namely using literature, journals, scientific papers as well as news stories related to Organization Citizenship Behavior (OCB). The results of the study obtained show that the application of the five dimensions of OCB such as Altruism, Courtesy, Sportsmanship, Civic virtue and Conscientiousness in improving hospital performance due to Covid-19 can overcome patient panic and increase hospital effectiveness. In conclusion that organizations will be effective if there is a sense of belonging in the organization. The hospital will run effectively if there is a caring attitude towards others, a sense of wanting to promote the organization and a sense of responsibility. The weakness of this research is that it only discusses OCB indicators without looking at the influence of other aspects such as aspects of motivation, professionalism.