Track: Systems Engineering

Abstract

Enterprise resource planning, for an organization in the SME sector, could be summarized as a topic for discussion, due to the processes required to adopt it. In this paper, we researched the application of the Lean Thinking (Kanban) methodology and Agile Deployment Methods to propose a method that collects a set of activities for its implementation. For validation purposes, the UDA - ERP software was considered in two scenarios: i) deployment of a software module without the use of an implementation method and, ii) deployment of a software module applying the proposed method. Consequently, in order to validate the results, the Servqual model and User Experience (SUS) models were considered to apply satisfaction surveys. The research results led to generate a five stages method which involves: i) Initial contact with the client, ii) Requirement´s definition, iii) Implementation in test environment, iv) Production and v) Closure of the implementation project.