10th Annual International Conference on Industrial Engineering and Operations Management

Reduction of Undelivered Items in the Service of Centron Energy Savings Technology Corporation

Kyra Patricia Tadina, Ellaine Villegas, Nelrose Vidamo & Joanna Lou Mata
Publisher: IEOM Society International
0 Paper Citations
Track: Systems Engineering

Centron Energy Savings Technology Corporation markets competitive lights available for indoor, outdoor, commercial, and accessories. For indoor lighting class, they market LED lights that have the best features to offer used mainly for indoor. High quality LED lights with maximum brightness are designed for outdoor lighting class. For commercial lighting class, high-class performance LED lights suitable for commercial use are designed. Accessories market by GES are designed to have a special structure that is beneficial to heat dispersion. The company has incurred a penalty loss of PHP 155,771.05 in the year 2019. To remain competitive in today's service industry market, a plan is being evaluated for this annual loss of opportunity to recover the company's expected profit. Various analyzes have been used to diagnose the observed problem, including the why-why diagrams, stream diagnosis, and Kepner-Tregoe analysis. The company witnessed an increasing number of undelivered items due to inefficient record keeping and inefficient process of recording process orders. The researchers conducted a series of analysis on the proposed alternatives that are further tested using cost-benefit analysis and integrated by risk analysis and FMEA. With the solutions being evaluated, rectified for their execution with cost-benefit analyzes and risk assessed, a realistic approach to solving the steady lack of opportunity is considered a prime premise for a solution.

Published in: 10th Annual International Conference on Industrial Engineering and Operations Management, Dubai, United Arab Emirates

Publisher: IEOM Society International
Date of Conference: March 10-12, 2020

ISBN: 978-1-5323-5952-1
ISSN/E-ISSN: 2169-8767