This study aims to development of educational process capability maturity model, which can be applied in the higher education sector for quality and processes improvement in educational services. A new model is established by adopted a philosophies and concepts of the Quality Management Maturity Model for Crosby and Maturity Model CMM-based Software, as well as, using the critical successful factors in the higher education.

Currently, a majority of Iraqi higher educational organizations need to develop an approach or model for measuring their educational process capability maturity due to the global challenges that affected this sector. In addition to the strong competitive environment that required to keep going with this continues improvement and achieve a higher level of performance. Such as these challenges have been imposed on the higher education organizations to evaluate their performance and level of the quality service in order to obtain a high maturity level. Previous studies indicated there is a lack of maturity model in the education sector because most of currently maturity models have designed for industrial sector or electronic learning processes. For this reason, this study has suggested developing a maturity model which can be exact in the higher education sector and improve their quality process. This study will discuss implementation of the maturity model in the higher education organizations.

Key words: capability maturity model, higher education, educational process

sura ALshaheen

Affiliation

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Development of Educational Process Capability Maturity Model