Track: Total Quality Management (TQM)

Abstract

A collection of tasks, undertaken by various departments in an organization and the collective outcome is considered management and some management methods have more merit than others. Total Quality Management (TQM) aims to increase the quality of overall management techniques to enhance an organization’s quality and performance. This study aims at prioritizing TQM of a selected Engineering, Procurement and Construction (EPC) organization which is further enhanced by incorporating Deming’s 14 Points of Management. This effort was assisted by the use of the Analytical Hierarchical Process (AHP) technique to get the best results which will enable top level management to make informed decisions on where and how improvements need to be made. The discoveries of this study have ascertained that the selected EPC organization (Company P) does in fact prioritize TQM with importance given to quality, client satisfaction, employer-employee relationships as well as supplier-purchaser relationships with minor areas that need improvement. The results concluded from the AHP technique made it possible to provide recommendations to the organization as well as determine that Deming’s 14 Points of Management with the use of this technique will greatly benefit other organizations to completely prioritize the TQM.