Track: Supply Chain Management

Abstract

There is increased recognition of supply chain management (SCM) by organisations globally, in order to gain a competitive advantage. The benefits of implementing a structured quality management system are well documented. The purpose of the study is to propose a logical approach to evaluating and managing risks in the supply chain.  The investigation focused on an exploratory case study approach based in a beverage manufacturing organisation.  The study investigates the impact of ISO 9001:2015 on supplier performance which leads to customer satisfaction and ultimately organisational performance.  A pilot study was conducted as ISO 9001:2015 is a recently revised standard.  The hypotheses were tested using a multiple regression analysis and it was found that there is a strong positive relationship between the predictor variables and dependent variables.  The results of the regression analysis validates that supplier performance and customer satisfaction have a strong impact on organisation performance.  A risk analysis was conducted using four phases of the risk management process and no critical risk factors were identified.  Preventive measures and corrective action plans were implemented for risk factors with a medium to low rating.