Track: Service Systems and Management

Abstract

As a result of the growing population of persons with disabilities and senior citizens in the city of Makati City Philippines, there is a high-demand for medical consultations and medication. The need for process improvement that will answer the health tracking and prescriptive medicine delivery monitoring system is needed. Previous studies relating to delivery systems and automated scheduling has influenced the research in regards to building a web-based system that allows persons with disabilities and senior residents to easily maneuver around the restrictions of COVID-19. Data collected for the research was done by sampling technique through a descriptive research design to be able to collect surveys, and data in the presence of COVID-19 where social distancing is required. Results of the user acceptance testing shows that the developed web application passed all the requirement set in this study and the process included followed the Makati City local governments process, as well as the standard medical practice.