Track: E-Business and E-Commerce

Abstract

This study sought to investigate how translators are using modern technological tools to enhance their business and the impact of E-commerce and M-commerce has on their work. The research method used was quantitative using a self-administered questionnaire which was generated online via Survey Monkey. The participant sample consisted of SATI members. The major findings of the study were that translators are increasingly using E-commerce and M-commerce to enhance their business and have customers both locally and overseas. Translators have been using new forms of communication for more than five years: most have not personally met their clients, even those based in South Africa, indicative of the prevalence of E-commerce and M-commerce. The mobile phone has enhanced the availability of translators: they have become mobile professionals, not confined by traditional geographical boundaries: they interact with clients at any time and are able to create work spaces anywhere. The study concluded with a set of recommendations to SATI and its members on the use of technological tools to enhance their business.  It also provided the translation industry with insight into the current status of the industry and the need to invest in appropriate tools to keep up with modern translation business trends.