Track: Facilities Planning and Management

Abstract

The purpose of the research was to establish a framework for performance measurement and management (PMM) for facility management companies (FMC). The research will focus on shared offices spaces as FMC. Using the DMAIC approach to define the problem that will face such FMC and how to measure them, then analyze them, afterwards improve and control them. Using SIPOC approach will help to define the information in each stage of the analysis. In the analysis the FMC needs are identified in such all daily & occasional needs and requirements are listed and broke down to different categories. In the process, using Value Stream Mapping (VSM) will show the whole process and where there is value added, enable non-value added or non-value added process. In output, after processing the input the result of it gives availability of the needs in right time with the right material. In doing so the costumer key performance indicators (KPI) of interest are satisfied and identified as such; Pantry Defaults, Printing Needs Defaults, Internet Connection, Defaults During Event, Printed Material Excess, Manpower Availability, and Customer and Public Satisfaction. Using facility design layout approach will increase the efficiency of meeting the KPI goals by setting up the layout in a proper way.