Track: E-Business and E-Commerce

Abstract

 The application of electronic government has many obstacles, both from the end user and other stakeholders, even though the e-government system aims to create a process that facilitates the process of providing services to citizens. Several factors that cause users to reject the use of electronic government are related to the use of technology adopted by e-government and the benefits of technology that support e-government. By analyzing the causes of rejection of e-government, this study aims to provide a solution to the problem of using e-government with a technology acceptance model (TAM) approach. The research method used a qualitative approach by conducting observations and interviews with e-government users and literature studies related to solutions to the problems of implementing e-government. The result of this study is an extension of the TAM for e-government