Track: Quality

Abstract

Over 20 years, global research has validated the positive relationship between implementing the best management practices found in Excellence models and improving organizational performance. However, the global panorama of the engagement of organizations with excellence at a global scale lacked a definite analysis and comprehension.

At the same time, much of the research on the field of excellence has focused on the organizations that have applied to the major excellence awards such as the Malcom Baldrige National Quality Award (US) or the European Excellence Award promoted by the European Foundation for Quality Management. In face of a growing number of excellence models and awards, the objective of this research is also to gather data from a more varied population.

In order to do this, the Organizational Excellence Technical Committee (QMD, ASQ) launched in 2015 the ‘First Global Assessment on the Current State of Organizational Excellence’. This research intendeds to provide data on the extent to which organizations have a culture committed to excellence and have deployed best management practices common to high performing organizations.

Findings provide a snapshot of the current state of excellence around the world, and allow a more comprehensive view of the strengths and opportunities for improvement by organization size, industry sector and geographical region.