6th North American International Conference on Industrial Engineering and Operations Management

Modelling and Mapping University Business Process level 2

Bachtiar H. Simamora, Wibowo Kosasih, Natalia Sonata, Lily Leonita & Rudi Rudi
Publisher: IEOM Society International
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Track: Engineering Management
Abstract

In an attempt to manage university business process in an integrative manner, we have shown in our previous study that resulted in modelling and mapping university business process level 0 and level 1.  This research paper aim to go further in modelling and mapping University Business Process University in Indonesia to level 2. Using SIPOC diagram, ADLI dimension and excellence indicators from the Malcolm Baldrige Criteria for Performance Excellence (MBCfPE), we manage to model and map 51 (fifty-one) processes of level 2 in a simple but inclusive form. This integrated business process result has been possible by utilizing QPR Process design and analyser software. Further study still needed to map and model the process to the next level as necessary so that it will be detail enough to develop Standard Operating Procedures (SOP) that will be ready to connect to dashboard performance management system

Published in: 6th North American International Conference on Industrial Engineering and Operations Management, Monterrey, Mexico

Publisher: IEOM Society International
Date of Conference: November 3-5, 2021

ISBN: 978-1-7923-6130-2
ISSN/E-ISSN: 2169-8767