Track: Undergraduate Student Paper Competition

Abstract

Determining, resolving, and eliminating weak points in a business is integral for it to succeed. Hence, this gives an utmost significance to the existence of proper Information Systems Planning. This paper is a case study for the small pizza franchise based at the locality of Pampanga: RS Top Pizza. Although not officially huge and established, it consistently competed with its contenders for the past ten years and grew to have multiple branches across the province. This paper utilizes several ISP techniques to analyze the processes of the business, determine its possible weaknesses, and recommend strategies to eliminate and resolve said issues. These strategies include but are not limited to: the utilization of industry analysis (Porter’s Five Force and External Force Model), business analysis (value chain and mapping of BP), synthesizing SWOT and TOWS matrices, creating a Gap Analysis, and IS/IT strategy recommendation.