Track: Undergraduate Student Paper Competition

Abstract

This research is a case study aimed to help La Teacia Artisan Milktea, a small business, in improving their business. The study examined the business of La Teacia Artisan Milktea and proposed IS/IT projects to improve the process of the business. The data that was collected and used are directly from the primary data. The researchers made use of various ways to analyze the business, namely, SWOT Analysis, TOWS Matrix, Gap Analysis, Value Chain Analysis, Porter’s Five Forces, and Swimlane Diagram to assess the current situation of La Teacia Artisan Milktea. Using the various ways to analyze the business, IS/IT Strategies were developed to improve the business and its operations or to eliminate the threats that the business may come across with. The researchers recommended three projects and using the Decision Analysis it shows that the Inventory Management System would be the ideal system for the situation of La Teacia Artisan Milktea. It is expected that the upgraded process would help the company carry out the day-to-day processes and help them improve their business. In addition, customer satisfaction, customer retention, improved drinks, and eliminating delays are some of the benefits that the inventory management system can provide.