Track: Logistics

Abstract

Today businesses are dealing in a competitive global structure and thus, force them to be more focused on their every strategy followed in supply chain management in order to be more competitive and successful. As a consequence, reverse logistics has captured the attention of the businesses in order to improve the customer satisfaction and to improve the supply chain performance. It’s a proven fact that reengineering business processes of supply chains pave the way for improving efficiency and productivity of the supply chains. Accordingly, this scrutiny is to find out the effect of business process reengineering on the reverse logistics process of businesses and thereby how it affects for the supply chain performance. This study presents the findings of a comprehensive and systematic review of literature and subsequently presents a conceptual framework for the methods used in reengineering the reverse logistics and how it affects the supply chain performance. The article will provide an insight to current state of knowledge available in the respective area and will set up the path for future research.