Track: Undergraduate Student Paper Competition

Abstract

The printing industry has a long history of sharing information and creativity, which are crucial in knowledge dissemination and artistic expression. However, the Philippine printing industry faces challenges like digital competition, technology advancements, and changing consumer preferences. This study in the Book Manufacturing Firm aims to investigate production efficiency through Queuing System analysis and Promodel simulation to enhance overall productivity. Queuing theory is vital in optimizing production flow, reducing errors, and increasing productivity in the book manufacturing firm. The goal of this study is to enhance the firm’s manufacturing process and boost productivity by introducing additional service channels and improving existing processes rather than developing new ones. This intervention aims to reduce waiting times and improve service rates, optimizing system performance measures. The paper explores key manufacturing process behaviors using the single-server, multiple-customer model and multiple server, multiple customer model. Data analysis from six workstations reveals that interventions in the gathering and cutting stations significantly increase handbook production. Implementing a queuing system and adding service channels to the gathering and cutting sections of the proposed flow process increases the output by 63.64%, effectively eliminating bottlenecks and enhancing overall productivity. ProModel results indicate a 5.11% decrease in travel time for gathering and a 4.17% decrease for cutting, demonstrating improved system efficiency. Incorporating service channels is confirmed to eliminate bottlenecks and enhance overall productivity. Recommendations include implementing lean manufacturing, employee training, performance monitoring, and automation. These strategies emphasize operational success and continuous improvement for sustained growth and competitiveness. Future research may explore financial analysis for strategic decision-making.

Keywords

Efficiency, Bottlenecks, Queuing system, Production Efficiency, Service Channels