Track: Project Management
Abstract
Purpose: This study aims at measuring the impact of TQM practices (Top management commitment, customer focus, supplier quality management and process management) on organization performance.
Design/Methodology/Approach: Structured close ended questionnaires were used. Around 80 questionnaires were distributed in the offices of three SME’s; 58 were returned back. Statistical Package for Social Sciences has been used to analyze the data collected through a survey.
Finding: Results have shown a positive relationship between implementation of TQM practices and organization performance.
Research Limitation/Implications: This research study covers the few organizations of SME’s which don’t validate the research results over the whole telecom industry.
Practical Implication: This study further provides guidance to managers to identify quality elements that need to be improved, to enhance performance & profitability of business.