5th European International Conference on Industrial Engineering and Operations Management

Acceptance, Performance and Challenge Development Hospital Information System at 2 Public Hospitals in Jambi Province

Novia Susianti, Lelly Andayasari, Endang Indriasih, Ahmad Subhan & Aris Yulianto
Publisher: IEOM Society International
0 Paper Citations
Track: Healthcare Systems

Evaluation of the Hospital Information System (HIS) performance is important considering that it is one of the important aspects in realizing fast service, minimal medical errors, and providing information disclosure to transparent
operational cost control. The study aims to determine user acceptance, HIS performance, and challenges in its development in 2 Jambi Provincial Government Hospitals. This quantitative study included hospital staff who were
selected purposively and in-and-out patients were selected by simple randomness according to Lemeshow's number. The concept of Technology Acceptance Models (TAM) is used to determine the acceptance of hospital information system technology by officers. The quality of the information system according to the D&M Success Model is to determine the performance of the HIS used. The Service Quality (Servqual) dimension uses Important-Performance Analysis (IPA) analysis to determine the priority attributes of HIS development. The results showed Hospital Information System at 2 (two) public hospitals in Jambi Province has user acceptance. Based on HIS performance,
Raden Mattaher Hospital’s excellence on system speed but low relevance, however H. Hanafie Hospital’s was good at completeness but lacks accuracy. HIS development priority attributes were based on the patient’s hope related to
knowledge, attitude, and practice (behavior) from health workers in giving information applied to Raden Mattaher Hospital while providing infrastructure expected at the H. Hanafie Hospital. It is important to address the challenge
of HIS development by strengthening practice effort and the accelerated speed system in Raden Mattaher Hospital while increasing HIS physical proof and accuracy in H. Hanafie Hospital.

Hospital Information System (HIS), Technology Acceptance Models (TAM), Important-Performance Analysis (IPA), AtributPrioritas, Jambi Province.

Published in: 5th European International Conference on Industrial Engineering and Operations Management, Rome, Italy

Publisher: IEOM Society International
Date of Conference: July 26-28, 2022

ISBN: 978-1-7923-9161-3
ISSN/E-ISSN: 2169-8767