Track: E-Business and E-Commerce

The high use of the internet has a significant effect on human activity and one of the most affected is online sales via the internet. Many conveniences result from e-commerce both for sellers and for buyers. However, in e-commerce transactions, the customer's position is weak in the sense that customers cannot monitor their transactions transparently so that e-commerce transactions harm customers, such as the goods sent by the seller do not match what was ordered, the seller cancels the transaction unilaterally and so on. Meanwhile, blockchain technology offers a high level of transparency and security based on peer to peer transactions, so blockchain technology can protect customers in e-commerce transactions. The purpose of this research is to protect customers in e-commerce transactions using blockchain technology. The research method uses a qualitative approach through literature review and observation of e-commerce transactions and identification of problems and solutions using blockchain technology.

E- Commerce, Block Chain, Custome.


Published in: 5th European International Conference on Industrial Engineering and Operations Management, Rome, Italy

Publisher: IEOM Society International
Date of Conference: July 26-28, 2022

ISBN: 978-1-7923-9161-3
ISSN/E-ISSN: 2169-8767