Identifying the Determinant Factors of Customer Satisfaction in Automotive Technology Using the Kano Model Approach

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TZ
Teuku Yuri M. Zagloel Universitas Indonesia
RM
Rafalia Maritza Universitas Indonesia
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Published in 4th Australian International Conference on Industrial Engineering and Operations Management, Melbourne, Australia
Publisher IEOM Society International
Date of Conferences November 25–27, 2025
DOI 10.46254/AU04.20250107
ISBN 979-8-3507-6174-0
ISSN/E-ISSN 2169-8767