4th Australian International Conference on Industrial Engineering and Operations Management

Identifying the Determinant Factors of Customer Satisfaction in Automotive Technology Using the Kano Model Approach

Teuku Yuri M. Zagloel & Rafalia Maritza
Publisher: IEOM Society International
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Published in: 4th Australian International Conference on Industrial Engineering and Operations Management, Melbourne, Australia

Publisher: IEOM Society International
Date of Conference: November 25 -27 , 2025

ISBN: 979-8-3507-6174-0
ISSN/E-ISSN: 2169-8767