Company X’s Engineering Department had seen complexity overtime in regards with monitoring each engineers’ tasks and activity. If not properly executed, this could lead to several operational issues like aircraft-on-ground situations (AOG) or regulatory non-compliance caused by delays in response, and inefficient ways of updating activities. Using manual spreadsheet is inconvenient to some. From Engineering who is the main stakeholder, the Production Control, Purchasing and Materials who receives the information and/or instructions, and to management who tracks KPI. The need for automation aims to change not only the medium or system, but also the process flow of for the engineers.  The implementation of this project needs to also consider the requirements of the regulatory body Company X is under. The system design will be able to manage requests from other departments to Company X Engineering, with following subsystems included: monitoring, request receipt, report generation, case assignment and case update. Also, the reports can be generated with only putting the necessary details. No need for the engineer to do formatting of such documents as it will be taken care of automatically by the system. With the help of all the data obtained from system analysis, design, and evaluation, the system will provide long term benefits not only to Company X’s Engineering Department but also to other departments that require engineering assistance.