Operations Management in Servuction Systems A Systematic Review of the Literature: A Case Study in the Health Sector

GS

Gladis María Saltarin Camacho Fundación Universitaria Tecnológico Comfenalco Cartagena

VO

Valeria Stephanie Ortiz Las Calles Fundación Universitaria Tecnológico Comfenalco Cartagena

HG

Hernando Garzón Saenz Fundación Universitaria Tecnológico Comfenalco Cartagena

AR

Andres Redchuk ETSII. Universidad Rey Juan Carlos. Madrid. España

2025

6th South American Conference on Industrial Engineering and Operations Management

A Systematic Review of the Literature on Operations Management in Servuction Systems: A Case Study in the Hospitality Sector

VG

Vanessa Guerrero Cera Fundación Univeristaria Tecnológico Comfenalco Cartagena

YV

Yulieth Vergara Salgado Fundación Universitaria Tecnológico Comfenalco Cartagena

HG

Hernando Garzón Saenz Fundación Universitaria Tecnológico Comfenalco Cartagena

AR

Andres Redchuk ETSII. Universidad Rey Juan Carlos. Madrid. España

2025

10th North American Conference on Industrial Engineering and Operations Management

Systematic Review of the Literature on Operations Management in Servuction Systems: A Case Study of Cooperative Services

IC

Isaac José Cijanes Ballestas Fundación Universitaria Tecnológico Comfenalco Cartagena

HB

Huver Alberto Bravo Andrades Fundación Universitaria Tecnológico Comfenalco Cartagena

HG

Hernando Garzón Saenz Fundación Universitaria Tecnológico Comfenalco Cartagena

AR

Andres Redchuk ETSII. Universidad Rey Juan Carlos. Madrid. España

2025

8th European Industrial Engineering and Operations Management Conference

Model for Customer Relationship Management Based on User Experience in Servuction Systems: Case Study of Prepaid Medicine

HG

Hernando Garzón Saenz Fundación Universitaria Tecnológico Comfenalco Cartagena

AR

Andrés Redchuk ETSII. URJC

JS

Jose Manuel Solana Garzon Fundacion Universitaria Tecnologico Comfenalco Cartagena

JT

Juan Emilio Tobon Guzman Tech University

2026

3rd GCC International Conference on Industrial Engineering and Operations Management