Track: IE/OM in Asia, Africa and Europe
Abstract
Postal services contribute positively to economies while serving a significant role to human lives through their broad reach and extent of business. While postal services have been in existence for centuries to date, continuous improvement always remained pivotal for their existence, survival, growth and successes in line with industrial revolution. This paper discusses the perceptions of continuous improvement in postal services; factors such as communication, total involvement, commitment, project and change management were revealed to have a significant impact towards continuous improvement in postal services. Furthermore reliable methodologies on implementation of appropriate CI tools have a greater opportunity of recovering the postal business which has been impacted adversely by mail volume decline including other internal factors.