Track: Total Quality Management (TQM)

Abstract

PT. X in Klaten is a company that produces Calcium Carbonate Masterbatch Compound (CaCO3 MB) with various grades according to customer demand. The resulting product is a component of plastic pellets that will be used by other companies to produce further products. This becomes the company's vision and mission to produce good quality products so that they can be maximally utilized and the final product results are also of good quality. Quality control is very important for the company but there are still discrepancies in the product. This study aims to identify the cause of the mismatch and what solutions the company has taken. The study was conducted with Failure Mode and Effect Analysis (FMEA) to determine the value of the Risk Priority Number (RPN) with the highest value of 32 by product moisture mismatch, then the highest RPN value was analyzed using a fishbone diagram to determine the cause and effect of product mismatches. The results of the analysis are the human factor (man) who does not carry out the mixing procedure according to the instructions, the material factor, the raw material become humid and the inner being used is leaking, the method factor (method), mixing time does not match the maturity criteria and the inner process that does not tightly closed, the machine factor (machine) because the level of evaporation is different for each machine, environmental factors that can affect the humidity of raw materials and measurement factors, below standard boiler temperature.

Keywords

Quality Control, FMEA, Fishbone Diagram, Risk Priority Number, TQM