Track: Information Systems and Information Technology

Abstract

Using E-Commerce in online buying and selling of products is very convenient since there is no need for physical interaction, and it is also cost efficient for both buyers and sellers. This platform had increased its utilization during the time of pandemic as people prefer to stay home and do transactions virtually. This led the authors to conceptualize a design of an E-commerce system for veterinary healthcare providers and pet owners as the pet care industry is growing. The portal will let the healthcare providers promote their products and services, including the schedules of their clinics. The pet owners or service subscribers, on the other hand, may use the portal to view those veterinary clinics and make transactions like creating an appointment or product purchases. The authors gathered data through survey questionnaires to determine the user requirements and the needs of developing the system.  The results of the survey were also used to identify the functionalities of the E-commerce portal such as booking of appointments, live chat, service monitoring, and payment.

These functionalities included the wireframes which represent the prototype design of the E-commerce portal.