Track: Knowledge Management

Abstract

Several studies state that competitiveness of international markets and the speed of technological evolution require companies to master and transfer their knowledge for greater performance and flexibility. Organizational performance often depends more on an ability to turn knowledge into effective action and less on knowledge itself (Alavi and Leidner 2001). This can result from good or bad choice concerning Knowledge Management tools. In this article, we focus on training as a frequently used knowledge management tool and propose a decision aid model for comparing training methods and choosing the most adequate one for each situation.

Multi-criteria decision support methods have been in widespread use for a long time. The model, presented herein, is based on a combination of ELECTRE 1 method and the First Principles developed by Merrill in 2002.

An application to industrial cases is to support how this model can be useful for companies looking for more efficiency. Two types of training are studied and concerned consecutively Tacit and Explicit Knowledge.