Track: Case Studies

Abstract

The COVID-19 pandemic had generated issues to individuals worldwide and education was one of the factors that experienced a major downfall. People started to use web conferencing applications during this pandemic since face-to-face meetings and large gatherings are prohibited. Web conferencing software serves a huge factor in business, family, and especially education. The aim of the study is to determine which web conferencing or video telephony applications perform better based on data usage, size, user-friendliness, compatibility, security and safety, features and functionality, reliability, service, and overall satisfaction. After generating the criteria, a total of 210 respondents participated in the online survey to determine the average rating per category based on their experience of using the application Google Meet, Microsoft Teams, and Zoom.  The tallied averages were used in the AHP on the Expert Choice software to determine the weight per criteria. The study result shows that the Google Meet performs better than other two web conferencing applications within the given criteria.