Track: Systems Engineering

Abstract

This paper introduces an integrative systems engineering framework for pursuing and achieving operational excellence. The environment is the setting, surroundings, or conditions in which we operate.  Several factors come together to define operational excellence. This is best addressed from a systems viewpoint. Some of the basic systematic questions include, What needs to be done? What can be done? What will be done? Who will do it? When will it be done? Where will it be done? How will it be done?

The aspects that are critical to operational excellence are the most basic ones.  These include the operating environment, the people, the process, the tools of operation, the budget, natural resources, energy, air, water, and the effective use of the resources.  As humans, we must be economical so that none of these resources become depleted without accomplishing the intended goals.  The same aspects that are thought about in everyday life for our own wellbeing should be thought about for our work environment as well.  Because of the multi-faceted aspects of operational excellence, it is only through a structured and integrative systems view that operational excellence can be successful. This paper uses the DEJI model of systems engineering architecting to recommend the best pathway to operational excellence. Excellence in operations is everyone’s responsibility. We must all work together to pursue and execute intellectual initiatives and research to advance operational excellence from all aspects. Systems engineering is essential for achieving this goal.