Abstract

Technology innovation has become an emerging concern in addressing the global pandemic response. This study addresses that one (1) health center is available in eight (8) urbanized communities in the Philippines and aims to innovate the current telemedicine application to help the residents for easy access of proper medication and consultation with doctors regarding their physical health amidst COVID-19 pandemic through the system architecture, house of quality (HOQ), and multiple regression analysis. Based from the results, the statistically significant variables include data security (p-value = 0.000), response (p-value = 0.000), time to operate (p-value = 0.001), time to respond (p-value = 0.001), style (p-value = 0.001), and font (p-value = 0.000). The HOQ percentage of importance results concerning user attributes support the identified variables of safety (30.98%), time to operate (22.02%), and time to respond (20.91%). The recommended system which is 8.67 points ahead of the existing system is designed for better accessibility and usability while keeping the data records secured as the target accomplishment of this study is seventy-five percent (75%), focusing on the ratio of health centers per urbanized community and the implementation of telemedicine.