6th North American International Conference on Industrial Engineering and Operations Management

The Mediating Role of Knowledge Sharing in Relationship Between IT Application Usage and End-User Focus on Employee Performance

Hendry Eka Prastiya, Hermien Tridayanti, Abdul Hamid, Nasyik Ifadah & Joko Suyono
Publisher: IEOM Society International
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Track: Business Management
Abstract

Employee performance is one of the important things that need to be considered in an effort to advance the company. Good employee performance can be seen from the quality of employee work in accordance with the standards set by the company. This research was conducted at Bank Pembangunan Daerah Jawa Timur (BPD Jatim) in Indonesia with the aim of analyzing the effect of IT application usage on knowledge sharing, the effect of end-user focus on knowledge sharing, the effect of IT application usage on employee performance, the effect of end-user focus on employee performance, and the effect of knowledge sharing on employee performance. The sample in this study were 89 employees of Bank Pembangunan Daerah Jawa Timur. Data analysis used Structural Equation Modeling (SEM) Partial Least Square (PLS). The results showed that IT application usage has a significant effect on knowledge sharing, end-user focus has no significant effect on knowledge sharing, IT application usage has a significant effect on employee performance, end-User Focus has no significant effect on employee performance, knowledge sharing has a significant effect on employee performance.

Published in: 6th North American International Conference on Industrial Engineering and Operations Management, Monterrey, Mexico

Publisher: IEOM Society International
Date of Conference: November 3-5, 2021

ISBN: 978-1-7923-6130-2
ISSN/E-ISSN: 2169-8767