Track: Digital Transformation of Business Models

Abstract

Companies have been facing many changes over the last decade related to the Digital Transformation, associated with Industry 4.0. Thus, it becomes a need to follow this trend by implementing standards that improve efficiency and work conditions. These improvements can be achieved through several ways, whereas management approaches such as BPM and Lean, often supported by technologies, may represent possible ways, thus contributing to organizational competitiveness. This paper presents a study developed in a company which is currently putting a lot of effort in standardizing its business processes and achieving higher maturity levels of I4.0.  The main objective of this study is to illustrate how BPM can help companies prepare for the challenges of Digital Transformation. With the implementation of this work, it was possible to standardize a major process, which facilitated the execution of the tasks of the department’s workers, giving them some of the tools they need to work consistently and less prone to errors or delays. The results of this study also proved that companies need to invest in business processes so that they can more easily implement I4.0 initiatives, namely those that interfere with the Human Factor, in waste-free environments.