Track: Undergraduate Student Paper Competition

Abstract

The last mile logistic is the delivery to the end consumer and it is the most important step when considering the entire logistical distribution process involved in e-commerce. Analyzing the process backwardly, there are many concerns about how to ensure that the product reaches the customer in a satisfactory manner, as the operations have high distribution costs, are polluting, and/or low efficient. There are several vehicles placed on route to serve different regions within the same city. There are often areas with heavy traffic that demand efficient planning of routes and delivery times. In this context, technology becomes a strong ally of the last mile. Technological revolutions over the past 60 years have enabled greater connectivity and integration in product distribution, and the adoption of smart tools connected via IoT, mobile and AI is crucial for companies that want to thrive in this environment. Based on a survey and literature review, the objective of this work is to identify which are the last mile delivery alternatives available on the market to relate them to the customer's perception regarding delivery preference, and the environmental impact inherent in the choice. As a result, this study showed that the age of the respondents is a factor that can influence their perceived safer mode of last mile delivery.