Track: Undergraduate Student Paper Competition

Abstract

The Philippines have been affected by the ongoing pandemic caused by SARS-CoV-2 or coronavirus disease. As a result, people's movements are limited, and they need to stay at home for their safety. Even if this is the case, they need supplies to survive, such as food, medicine, disinfectant, etc. Food delivery services are the most used service in this pandemic, and quarantines functioned as a catalyst for all-day eating and home cooking. Since the epidemic, people have relied on food delivery, considering it one of the most critical services. It keeps individuals protected from coronavirus disease outside while also assisting new food merchants with their latest ventures. App-based delivery services such as Food Panda, Grab Food, and OrderMo is often used because they are easy to use. Due to the steady increase of the consumers, the workload of food delivery riders is also increasing. Food delivery riders tend to be one of the front liners in this pandemic, and they are also struggling in their work. They need to consider their safety and health while performing this job. This study aims to assess the effect of the physical health struggles of Food panda delivery riders on their mental workload, providing them with a solution to their current situation using NASA TLX with the questionnaires provided it can present evidence on how it will make the Food Panda riders experience a better work environment by the assessment shows with the use of heat map, ANOVA, and correlation testing.