Track: Total Quality Management

Abstract

The aim of this paper is to identify and prioritize the most important indicators of quality management practices using a multiple-criteria decision making (MCDM) approach. Analytic Hierarchy Process (AHP) is applied as a systematic methodology for constructing the hierarchy structures evaluation the model of study. This paper also utilizes the Hierarchies Consistency Analysis (HCA) theory for calculating of the criterion relative weights, rating the measures and obtaining quality performance score. The study has gone through set of steps for structuring the AHP model, collecting data, and determining the normalized priority weights of criterion. Results of consistency analysis showed the leadership and management commitment as top criteria for quality management assessment that will help organizations to investigate their current quality management practices by organizations. Ranking of the proposed criteria derived from this study will provide a better understanding of organizations on the direction and targets for improving organizational performance.