This study measures the usability of new web-based remote desktop tools, specifically Glance, compared to traditional applications like Zoom and Microsoft Teams, which many organizations and users are accustomed to. Microsoft Teams and Zoom have a global presence and are commonly known by organizations worldwide. However, web-based remote desktop tools such as Glance software can leverage modern security protocols and encryption standards to ensure secure remote connections. It is crucial for IT companies dealing with sensitive data and compliance requirements; thus, switching and upgrading to this new technology is critical. The System Usability Scale (SUS), a standardized measure of perceived usability, is used to gain valuable insights into user perceptions, enabling organizations to make informed decisions to enhance user experience. Integrating Usability measurement and Process Sigma helps ensure process improvements enhance efficiency and align with user needs and expectations. Results from Standardized Usability Metrics of Glance show that the quality level for Task Completion is 96%, Error Rates of 4%, Task Times of 1.7795 in minutes, and User Satisfaction is 92% with an overall sigma level (z-score) of 3.3276, this is 0.9280 higher than the combined usability average of Microsoft Teams and Zoom applications. By integrating usability considerations, organizations can strike a balance between operational efficiency (as emphasized by Six Sigma) and user satisfaction, leading to a more holistic approach to process improvement, which in this case is switching and upgrading an IT company to a Web-based Screen Share Remote Access Tool from traditional desktop support applications.