Abstract

This research studies examines the process for merit scholarships for undergraduate students, focusing on the scholarship subdivision within the student affairs division of suranaree university of technology. The issue identified was the students’ receiving scholarships that delayed. The study aimed to 1) Examining the process of merit scholarships for undergraduate students, 2) Employing the fishbone diagram tool to scrutinize the factors contributing to students receiving scholarships that delay and 3) Aiming to minimize the duration of the process for merit scholarship for undergraduate students. The research employed the following methods: 1) Record the work procedures as a flow process chart, 2) Observation of the work procedures of the general administration officers of the scholarship subdivision, 3) Analysis of problems through a fishbone diagram, and 4) Enhancing the process for merit scholarships to undergraduate students through the application of the ECRS technique. The findings attributed the primary cause of the students’ receiving scholarships to delay procedural intricacies. Consequently, these issues were addressed by implementing the ECRS technique to streamline operations and reduce processing time. A comparison of the process for merit scholarships for undergraduate students, before and after the enhancement revealed a decrease in average processing time from 7,119 minutes (14.83 days) to 6,075 minutes (12.65 days), signifying a 14.66 percent improvement.