Abstract

The concept of stakeholder satisfaction in successfully implementing projects was developed as part of the project management success factors because municipal projects encompass different initiatives such as infrastructure development and community programmes tied to different stakeholders' interests. These stakeholders can be residents, government agencies, embassies, institutions of higher learning, and other entities impacted by or have a particular interest in the project. Municipalities need to ensure stakeholder satisfaction because municipal projects aim to improve the lives of the communities and ensure that quality service delivery reaches all that need those services. In this study, at the 5% level of significance, the following 8 of the 24 two-by-two associations were significant which are project completed within budgeted cost; project completed within a specified timeframe; project achieving all planned deliverables; stakeholder satisfaction; contribution to where the project is being implemented; geographical area's development; loss of grants and sub-standard infrastructure. Furthermore, from the eight (8) two-by-two associations, four (4) significant two-by-two associations between the degree of project performance being influential and ineffective. These four (4) factors were: completion of projects within budgeted cost, completion of projects within a specific timeframe, projects achieving all planned deliverables, stakeholder satisfaction, and determination of project success by measuring project outcomes. These factors were statistically significant at P<0.000, which showed an association between the two variables.