Abstract

The education sector is one of the most important sectors of society, as it is responsible for the comprehensive training of future generations, developing the necessary skills for people's personal and professional growth. An educated workforce drives a country's innovation, productivity, and economic and social growth, is essential for human progress, economic development, and the promotion of just and sustainable societies.  Due to the fact that new global scenarios have been presented, social organizations have been forced to undertake prompt transformations, education is no stranger to this phenomenon of change, for this and many reasons the educational system has been faced with various challenges to give appropriate and precise responses to the new needs for this 21st century.  Under this framework, the present work aims to carry out a systemic review of the literature, supported by the Gavilan model and with the aim of establishing practices that from scientific research have been systematized around the management of operations in educational service systems of international contexts, in a time horizon of the last 5 (2018 – 2023) years in order to generate proposals that can contribute to the continuous improvement of the educational system of the city of Cartagena de Indias, Colombia.