Abstract

The Logistics Services Sector encompasses a conglomerate of companies dedicated to the supply, storage, distribution, marketing, preparation of goods or other resources required by various business sectors to materialize their value proposition. In the case of Colombia, and given the global dynamics that digital culture has brought with it, new challenges have been taken on in this context in the way logistics is done in the country: reference systems that displace the freight table, changes in the paradigm of the freight transport operation and a solid information base that supports decision-making, among other aspects that lead to the establishment of mechanisms that allow them to adapt competitively and sustainably to them.  Therefore, this paper aims to identify, through a systematic review supported by the Gavilan model, the operational practices (TOC, Lean Services, Six Sigma) that have been developed and implemented in the context of logistics services companies in the last 5 (2018 – 2023) years, with the purpose of establishing a clear roadmap to strengthen the operations management and competitiveness of these companies in the Cartagena context.