Track: E-Business/E-Service

Abstract

Public transportation is defined as transportation by a conveyance that provides continuing general or special transportation to the public. As public transport organizations grow older and matured, the quality of service dwindles down with public being left with no option but to accept what is offered with the current economic status. In conducting the study on how to effectively examine a certain type of public transport service is by using quality service metrics and identifying the various failure points within the whole service process. It is said that high-volume consumer is equal to a high degree of innovation. Transport service is always evolving and companies have always an idea on how to create a service that is efficient and well suited to the modern technology. The satisfaction people experience when using motorcycles as transport services is influenced by (a) Road Traffic, (b) Road Accidents and (c) Service Quality. Solving these matters will affect and decrease the potential risks that occur within the process of service delivery. The researchers used a conservative approach with a conscious effort to avoid any subjective tendencies when assigning value to both costs and benefits for the purpose of a cost-benefit analysis. The researchers may conclude that even if the costs incurred in the process of implementing the said plan of actions: (i) Motorcycle Taxi Booths, (ii) Personal Protective Standardization, (iii) C2X Software, (iv) Training Programs for Safety and Security as well as Training Programs for Health and Hygiene increases per year the benefit will increase as well. With the overall findings, the significance of patronizing motorcycle hailing applications with best service quality will be very viable among every citizen.