Track: Information Systems and Management

Abstract

A smart energy meter is one of the smart city applications that record, monitor, control, analyze, and predict in-house energy consumption. Although smart energy meters have great capabilities, this technology is still in very early stages in many developing countries, and little is known about users’ trust in this technology and what perceived values are associated with trust from users’ perspectives. Therefore, this research aimed to fill this gap by examining the influence of four different types of perceived values on residents’ trust in smart meters in UAE. By following a quantitative approach, 266 survey responses were tested by using Structural Equation Modeling-Partial Least Squares. The statistical results genuinely indicated that perceived epistemic values significantly impact emotional values, monetary values and convenience values, and that emotional values, monetary value and convenience values significantly influence users’ trust in smart energy meters. In addition, the three perceived values of monetary, emotional and convenience also play a significant mediating role between perceived epistemic values and trust in smart energy meters. Theoretical and practical implications are indicated, and directions of future research are specified afterwards.