Track: Healthcare Operations and Services

Abstract

The emergence of Health 4.0 has become significant due to the development of technologies worldwide. Hence, the latest technologies have to be attuned and the competencies of employees should be altered to adapt the features of Industry 4.0. An empirical gap has been identified in the field of health 4.0 in a global context with expert reviews based on a pilot study. Still, assessing employee proficiencies in health 4.0 remains relatively unexploited. Therefore, identification of the needed competencies and transition is vital for the healthcare industry globally. The overall objective of this study is to seek the potential for the adaptation of industry 4.0 for the healthcare sector and to investigate the required level of employee competencies to yield maximum benefits from the technology implementation. A systematic review of the literature has been carried out to investigate the different assessments and models of studies existing. A keyword-based search was conducted in research databases through three main domains namely, technologies required for industry 4.0, healthcare sector and employee competency assessment for industry 4.0 for selecting 50 relevant research papers that have been published and proven as valid, to extract the knowledge for this study. According to the relevance, 33 articles were selected for the literature review. A framework was developed to benchmark and acquire the key processes of healthcare, the latest technologies and the applications used in health 4.0, as well as employee competencies required for each level of technology adaptation. It is expected that this framework can be improved and validated empirically through case studies in the Sri Lankan healthcare sector as to future research.

Keywords: Health 4.0, Industry 4.0, Employee Competencies Development