Abstract

The rise of e-commerce, accelerated by the COVID-19 pandemic, has transformed the way we shop and receive shipments. This shift, expected to reach $378 billion by 2025 in the USA, has led to increased online retail sales but also posed challenges in last-mile delivery. Addressing issues such as theft, inefficiency, and environmental impact, innovative solutions like smart parcel boxes have emerged. These solutions leverage technologies like AI and IoT to offer secure, 24/7 access, optimizing the delivery process and contributing to a more sustainable future. Shipment recipients in Saudi Arabia encounter various challenges regarding their orders. The traditional practice of meeting the delivery driver to receive shipments has become inefficient in today's dynamic world. To dive into the current process of delivering shipments we could see that multiple steps need to be removed or optimized at least.