Abstract

The rapid growth of e-commerce, accelerated by the COVID-19 pandemic, has significantly transformed how consumers shop and receive shipments. Despite this shift, delivery systems in Saudi Arabia often remain inefficient, heavily reliant on third-party providers with limited access to customer information, leading to missed deliveries and dissatisfaction. A survey of approximately 1,006 respondents in the Tabuk region, who frequently use delivery services, revealed that 97.6% reported direct contact with delivery service—indicating that communication is standard practice. However, the traditional model of meeting drivers for package collection is becoming increasingly impractical in today’s fast-paced world. To tackle these challenges, we developed a smart parcel box prototype that leveraging QR codes and IoT technology to provide secure, 24/7 access for customers, enhancing the delivery experience for both recipients and businesses. This project aligns with Saudi Arabia’s Vision 2030, by focusing on improving logistics efficiency and reducing transportation costs. Our solution simplifies delivery processes, boosts security, and minimize unnecessary steps. The research encompasses the design and testing of the prototype, hardware selection, and delivery optimization, aiming to create a more sustainable and efficient logistics system designed to the modern demands in the Tabuk region and beyond.