PT XYZ is one of the renowned printing industries in Indonesia. One of the main products of PT XYZ is Security Printing, where the production process is located in the Smart Card department. The fluctuating production quantity necessitates that the company is capable of implementing an optimal production process to achieve high-quality outcomes, as well as ensuring the effective and efficient operation of the production process. The issue at PT XYZ is the persistent occurrence of product failures or defects that are difficult to avoid, leading to a product quality that has not yet met the company's expected standards. Hence, it is evident that the existing issues necessitate improvement, which will be conducted using a method suitable for production quality control, namely the Failure Mode and Effect Analysis (FMEA) method. In addition, improvements can also be made with other supporting concepts such as the Kaizen concept and the Five-Step Plan or 5S (Seiri, Seiton, Seiso, Seiketsu, and Shitsuke) concept. This research concludes that it can generate alternative improvement while considering the company's investment feasibility aspects, thereby reducing defects in the production of Telco products at PT XYZ.