They say the only thing that stays constant is change, and with technology, changes seem to happen more frequently than ever. The question that arises is how well the changes have been implemented and how well-equipped the systems in different industries are to carry them out. Despite being a medical disaster, COVID-19 has a bright side. Everyone has had to adjust to using technology. People in many industries were compelled to make sure they picked up the new working methods. Working from home became the norm, which in turn made connectivity through internet platforms essential. When smart cities were still in the planning and policy-development stages, "jugaad" technology started to play a part in them. This "jugaad" technology will function for the foreseeable future and will undoubtedly start the process of creating fully interconnected communities of people and businesses. The goal of this paper is to explore the obstacles to using technology in the education sector. The education industry has a wide range of stakeholders that can be considered. It is impossible to consider every aspect in a single study. Our goal is to identify the challenges teacher trainers have when providing online training. In order to further establish the cause-and-effect group between the criteria, we employ the multicriteria decision-making tool DEMATEL. It is essential to eliminate the causes of the effects, improve the educational system, and produce smarter people.