8th North America Conference on Industrial Engineering and Operations Management

Conceptualization of the Servuccion in Outpatient Care in Level 3 Health Companies under Lean Healthcare approach: Case Study

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Track: Healthcare Operations and Services

This article aims to conceptualize the manufacture of outpatient services in a level 3 entity of the health sector, under a Lean Healthcare approach. For the development of the proposed objective, it was necessary to characterize the system from the analysis of waiting lines due to the variable and non-deterministic behavior commonly observed in service systems. The phases of the characterization are composed of a general description of the processes that make up the outpatient service, followed by an economic-operational diagnosis, where productivity measurement was used with a value-added approach (MPVA) and a questionnaire to evaluate compliance with criteria of the Lean philosophy. Using the Kolmogorov-Smirnov test, probability functions are determined and from this the process of outpatient care is conceptually proposed.

Published in: 8th North America Conference on Industrial Engineering and Operations Management , Houston, United States of America

Publisher: IEOM Society International
Date of Conference: June 13-15, 2023

ISBN: 979-8-3507-0546-1
ISSN/E-ISSN: 2169-8767