8th North America Conference on Industrial Engineering and Operations Management

Supplier Performance Measurement and Evaluation System for Flexible Packaging Industry with DEMATEL Method and Analytical Network Process

Bonita Bonita & Teuku Yuri M. Zagloel
Publisher: IEOM Society International
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Track: Logistics

In the current era of globalization, industrial development is progressing rapidly. This situation makes the condition of business competition more intense. Competition becomes a challenge for the company to continue to improve its performance in order to produce the output that is able to meet customer needs. The Output to be produced by the company is strongly influenced by the quality of the products provided by supplier. Therefore, supplier performance measurement and evaluation activities are important for the company in order to improve competitive strength, customer satisfaction, and company profitability. This study uses Decision-Making Trial and Evaluation Laboratory (DEMATEL) and Analytical Network Process (ANP) methods. DEMATEL method is used to obtain a Total Influence Matrix where the matrix can be known which criteria and sub-criteria are the most important and which affect the most. The results of DEMATEL method are used as input to ANP method to calculate the weight of each criteria and sub-criteria. From the weight of the criteria and sub-criteria that have been obtained, the weighted value of each supplier can be calculated to find out which supplier has the highest to lowest value.

Published in: 8th North America Conference on Industrial Engineering and Operations Management , Houston, United States of America

Publisher: IEOM Society International
Date of Conference: June 13-15, 2023

ISBN: 979-8-3507-0546-1
ISSN/E-ISSN: 2169-8767