Track: Undergraduate Student Paper Competition

Abstract

Modern marketplaces need constant adaption of firm offerings due to their urgency. In order to fully satisfy the needs and expectations of each partner (workers, consumers, and other stakeholders) and to preserve competitive value, the creation and continuous improvement of the quality would be necessary. The company where we perform our experiment will attempt to enhance customer satisfaction while raising the quality. A well-known FMCG (Fast Moving Consumer Goods) company in Indonesia is the consumer product business group PT XYZ. The cashew version of the chocolate pasta stick is one of the goods created by PT XYZ's Chocolate Division. There is a packaging step involved in the flow process of creating these chocolate paste sticks with cashews. During the product's packing, there is a difficulty.

Finally, Six Sigma, a powerful approach, helps with cost cutting. Better products, more effective processes, and defect prevention lead to increased profitability and market share. This is accomplished using the Six Sigma sub-methodologies DMAIC and DMADV (Andersson et al., TQM Mag 18:282-296, 2006). The implementation of the six sigma technique in a wider range of manufacturing activities is made possible by a case study that was presented. Researchers studying quality management, individuals working in the industrial sector, and anybody else interested in quality improvement should find this article informative. The findings of this study will improve the sigma level's worth and lessen business losses brought on by cases that involve both material and moral issues.