Track: Decision Sciences

Abstract

This study aims to analyze the role model of the bureaucracy and the implementation of educational policies on organizational performance, which is mediated by the service quality variable by employees and teachers at public Junior High Schools in Mamuju Sub-district, Mamuju Regency. This research was conducted at a public Junior High School in Mamuju Sub-district, Mamuju Regency, for three months. This research is quantitative research with data collection using questionnaires. Data analysis was performed using SPSS 22 with multilevel regression analysis. Sources of data in this study are informants, scientific journals and books related to research variables. The results of the survey show that: 1) The role of the bureaucracy has a positive and significant impact on service quality; 2) The implementation of education policies have a positive and significant impact on service quality; 3) The role of bureaucracy has a positive and significant effect on organizational performance; 4) The implementation of education policies have a positive and significant impact on organizational performance; 5) Service quality has a positive and significant effect on organizational performance; 6) The role of the bureaucracy has a positive and significant impact on organizational performance through service quality, and 7) The implementation of education policies have a positive and significant impact on organizational performance through service quality.